Courtenay Mazda — Car Dealer in Courtenay

Reviews of Courtenay Mazda

• Miles

  Added 2016.06.01

  They did not meet my expectations based on the many reviews posted online. I certainly will not be going back to this Mazda dealer.
• Nora

  Added 2016.05.22

  Finally it took them 2 weeks to install a trailer hitch (first one was damaged), even though the service department was empty/dead both times I was there.
• Ava

  Added 2015.10.16

  After browsing Courtenay Mazda's used car listings and finding a vehicle I was interested in, I submitted my details. I received a pleasant email message from Chantelle letting me know I could contact her with any questions I might have. I stopped in at the dealership shortly thereafter to find out more about the vehicle and take it for a test drive. Chantelle was patient, informative, and easy to talk to. We took a look at the inspection report for the car -- which was surprisingly thorough given the vehicle was an older model with an asking price under $5000. After driving the car, I realized it wasn't the one for me. I'd noticed a couple of other cars that were of interest and Chantelle was happy to show me the inspection reports for those to help me compare. I was impressed again with the amount of information provided and decided to take a 2005 Mazda 3 GT hatchback for a test drive. This was a well sorted example with low mileage and a sharp asking price. I was surprised and pleased to learn that the dealer documentation fee was included in this price. Chantelle was able to tell me everything I needed to know about the car and it was clear she has a great deal of practical knowledge and experience. When I decided I wanted to purchase the car, she introduced me to Chad, who made the formalities of buying the car a breeze. Chad was also very personable and easy for me to talk to. He let me know about extended warranty and other options. I didn't feel pressured to spend money on extras. I could see the value for me in the warranty and pre-paid oil changes promotion. I'm glad he informed me about them, and I was happy to spend a little extra to get a lot of value. I've had the car a few days and I'm thrilled with it. Chantelle even followed up to make sure I'm happy with everything. I thought that was a nice touch.
• Julian

  Added 2015.09.13

  First off I want to say that the salesmen at this dealership are great. Happy and helpful found us a good deal on what we were in the market for. But when it came down to the owner of the business we defiantly did not felt appreciated. We had already been approved with a third party financing and because we had found a good deal on one of their used vehicles, he was not making a big buck off of us. Because our financing was from out of province we had to get an out of province inspection which the dealership charged us for even though they were well aware that the vehicle had never physically left the lot. Can you say cash grab. Once we had left the lot the vehicle was taken straight to speedy glass to get a couple chips filled in the windshield. Once there we were informed there was a crack in the windshield (hidden at the bottom) and the whole thing would need to be replaced. We called Mazda and they informed us they would not be fixing it. Because the paper trail led back to our financier they were no longer responsible. Even though they should not have been selling a vehicle with a faulty windshield in the first place. So if you get duped into paying top dollar for a brand new vehicle and get your financing through them so they can make you pretty penny off of you then maybe you will leave with a smile getting the customer service you expect from a reputable dealership. But if you are buying used or paying full in cash ...buyer beware. We did find a good deal on a vehicle but in the end our business was not felt appreciated.
• Eli

  Added 2015.06.27

  I received a BG on the Road and BG Pre-owned Vehicle Protection package in the mail a week later. There was also no mention made of this additional free coverage at the time of sale
• Violet

  Added 2014.06.07

  My whole experience has been positive and it's clear that Courtenay Mazda does things differently from what people might expect. It's refreshing.
• Mateo

  Added 2014.05.29

  Wendell is a fantastic salesman who made my experience at Courtenay Mazda very enjoyable. He was very efficient in finding cars that suited both my lifestyle and were within my price range. I really appreciated his expertise and knowledge of the vehicles that he showed me. I am 100% satisfied and happy with my entire experience and I would highly recommend both Courtenay Mazda and Wendell for anyone looking to purchase a new vehicle.
• Levi

  Added 2014.03.27

  These guys have been conning and disappointing me for 5 years. I foolishly keep giving them the benefit of the doubt. I want so much to believe them but it is always lies. From the sale of a hugely overpriced brand new vehicle sold through manipulation and heavy pressure tactics, to servicing mess ups, to flat out lies about wanting our vehicle as trade in and wasting hours of our time, to not giving an inch on a used vehicle only to drop the price to within our offer a week later, these guys aren't here to help you, they pressure you and fleece you for all you're worth. Don't trust them, don't degrade yourself by giving them your business. They are dishonest, despite being very "charming". I think I've finally learned my lesson. No more Courtenay Mazda.
• Jack

  Added 2013.12.21

  I only saw the damage after getting the vehicle home.
• Ivy

  Added 2013.12.01

  Most dealers will review the items on the sales agreement before asking you to sign it, but not here.
• Thomas

  Added 2013.10.08

  I bought a 2015 pre-owned Mazda here with undisclosed body damage.
• Evan

  Added 2013.08.29

  Buyer beware!
• Brayden

  Added 2013.05.05

  They also had a $400 tire/road hazard warranty (basically just nitrogen in the tires) added to the bill without my knowledge.